Back to school transport

Dear Parents/Carers,

We have been asked by NEXUS to share some information with you regarding “back to school transport” for the week commencing Monday March 8.

Please find  below some information that may assist with student transport.

  • Families should plan how their children will reach schools and colleges comfortably – walking and cycling where journeys are shorter, using a car for part of the journey but dropping off away from school gates, and identifying which public transport they can use if they need to.
  • There will be extra buses on many services going to or near schools, following established routes. These will include buses on busy routes so pupils can travel separately to other passengers.
  • Pupils using public transport should use a contactless card or have exact change to make their journey – some operators also have mobile phone ticket apps that allow gifting from parents to a child’s account; check operator websites for details.
  • Anyone using public transport should follow standard public health advice – washing hands thoroughly throughout the day, wearing a face covering if aged over 11 and not exempt, and not travelling if they have symptoms of Covid-19. Ensure you maintaining social distancing, where possible, including at busy entrances, exits, under canopies, bus stops, platforms or outside of stations.

You can find general advice at

Pupils should wear face coverings when using any public transport, including all buses dedicated to transport to and from schools, except where there is an exemption on health grounds. Bus drivers may refuse boarding to passengers without face coverings but we and our industry partners want to avoid that situation.

In many cases bus companies are providing duplicate vehicles immediately behind a normal bus to provide segregation for pupils. In these cases pupils will be directed to board the following vehicles which will have the letter ‘S’ displayed alongside the route number. Pupils may need to pay on the normal bus then walk round to the duplicate vehicle. This system has worked effectively in those parts of the region where it started last week.

Please use the dedicated email address to feed back any issues, including reports of busy services, concerns of parents and guardians, and highways problems around school gates – particularly if these affect bus services.

It often takes time for public transport provision to settle at the resumption of the school year, but we know that this year will be more challenging, and that the communities we serve will have understandable concerns about how busy and reliable bus and Metro services are. By working with you we can seek to address and allay those concerns.

Yours faithfully

Huw Lewis
Customer Services Director