Student Wellbeing and Mental Health Information

If you believe your child is at imminent risk of harm or experiencing a crisis, please contact the Crisis team:

  • If your child is under the age of 16, please contact ICTS on 0191 566 5500.
  • If your child is 16 years of age and over and experiencing a mental health crisis requiring an immediate response via the Crisis Team, telephone 0303 123 1145.

If your child has taken an overdose they need to go directly to the nearest local A&E department.

If your child requires support for their mental health and it is non-urgent, please contact Lifecycles / Healthy Minds Team on

  • Telephone number 0191 283 2937.
    The opening hours are: Monday to Thursday 9am to 8:30pm; Friday and Saturday 9am to 5pm.

If you wish to engage in immediate online support, you may wish to utilise Kooth.

An online mental health support for young people.
The web address is Kooth provides free access to counsellors until 10pm each evening