‘Using speech to express ideas, give information, or explanations, in a way that is easily understood by others who are unfamiliar with the topic. Work experience (e.g. bar work, retail, telesales, or fast food assistant. Customer relations work (e.g. involving listening and understanding needs, explaining, persuading…) Presentations/Explaining research to those without specialist knowledge. – Course or hall representative. Being a mentor in schools or your department. Group work on degree course or elective (e.g. articulating ideas, group discussions, supporting your position with logic).